CompTIA A+ 220-1102 Practice Question
During a system-wide upgrade, several support tickets are submitted with varying degrees of urgency and detail. All the tickets pertain to issues experienced by users from the accounting department. When documenting a ticket regarding this widespread problem, which of the following details is MOST crucial to prioritize the ticket correctly and aid in its resolution?
The priority level assigned by each user
Usernames and their workstation numbers
The date and time each user first noticed the problem
The accounting department and details about the upgrade