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Free CompTIA A+ 220-1102 Practice Question

During a system-wide upgrade, several support tickets are submitted with varying degrees of urgency and detail. All the tickets pertain to issues experienced by users from the accounting department. When documenting a ticket regarding this widespread problem, which of the following details is MOST crucial to prioritize the ticket correctly and aid in its resolution?

  • Usernames and their workstation numbers

  • The accounting department and details about the upgrade

  • The date and time each user first noticed the problem

  • The priority level assigned by each user

This question is for objective:
Operational Procedures
Your Score:
Operational Procedures
Operating Systems
Security
Software Troubleshooting