Free CompTIA A+ 220-1102 Practice Question
During a busy day at the help desk, you receive a call from an agitated user who is unable to access critical company data. While they're describing their problem in a rushed and technical manner, what is the most effective way to ensure you are understanding their issue and providing quality support?
Take detailed notes and clarify by repeating back the main points of the problem to the customer.
Interrupt the user to quickly steer the conversation towards a standard troubleshooting procedure.
Immediately offer a solution based on your initial assessment to quickly resolve the call.
Assure the user that you understand and can handle the problem without needing to take notes.
This question's topic:
CompTIA A+ 220-1102 /
Operational Procedures
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