CompTIA Study Materials
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA CySA+
CompTIA Linux+
CompTIA PenTest+
CompTIA Cloud+
CompTIA ITF+AWS Study Materials
AWS Cloud PractitionerMicrosoft Study Materials
Microsoft Azure Fundamentals CompTIA Network+ CompTIA CySA+ CompTIA Linux+ CompTIA PenTest+ CompTIA Cloud+ CompTIA ITF+ AWS Cloud Practitioner Microsoft Azure FundamentalsDuring a busy day at the help desk, you receive a call from an agitated user who is unable to access critical company data. While they're describing their problem in a rushed and technical manner, what is the most effective way to ensure you are understanding their issue and providing quality support?
Take detailed notes and clarify by repeating back the main points of the problem to the customer.
Immediately offer a solution based on your initial assessment to quickly resolve the call.
Assure the user that you understand and can handle the problem without needing to take notes.
Interrupt the user to quickly steer the conversation towards a standard troubleshooting procedure.