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Free CompTIA A+ 220-1102 Practice Question

During a busy day at the help desk, you receive a call from an agitated user who is unable to access critical company data. While they're describing their problem in a rushed and technical manner, what is the most effective way to ensure you are understanding their issue and providing quality support?

  • Take detailed notes and clarify by repeating back the main points of the problem to the customer.

  • Interrupt the user to quickly steer the conversation towards a standard troubleshooting procedure.

  • Immediately offer a solution based on your initial assessment to quickly resolve the call.

  • Assure the user that you understand and can handle the problem without needing to take notes.

This question's topic:
CompTIA A+ 220-1102 / 
Operational Procedures
Your Score:
Operational Procedures
Operating Systems
Security
Software Troubleshooting