Crucial Exams

CompTIA A+ 220-1102 Practice Question

An employee reports that their workstation has been experiencing unexpected crashes and displaying a blue screen with an error code. Which of the following is the most effective next step to resolve this issue?

  • Check for any recently installed drivers or system changes that might have led to the issue.

  • Investigate the error code via online resources to determine the cause and potential fixes.

  • Reboot the system to see if the BSOD persists, potentially indicating a temporary software glitch.

  • Run a full virus scan to check if malware is causing the blue screen.

CompTIA A+ 220-1102
Software Troubleshooting
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