CompTIA A+ 220-1102 Practice Question
An employee reports that their workstation has been experiencing unexpected crashes and displaying a blue screen with an error code. Which of the following is the most effective next step to resolve this issue?
Check for any recently installed drivers or system changes that might have led to the issue.
Investigate the error code via online resources to determine the cause and potential fixes.
Reboot the system to see if the BSOD persists, potentially indicating a temporary software glitch.
Run a full virus scan to check if malware is causing the blue screen.