Free CompTIA A+ 220-1102 Practice Question
An employee reports that their workstation has been experiencing unexpected crashes and displaying a blue screen with an error code. As a technician, you observe the alphanumeric code on the blue screen and decide the best course of action is to search for the error code using online resources. Which of the following is the most effective next step to resolve this issue?
Reboot the system to see if the BSOD persists, potentially indicating a temporary software glitch.
Run a full virus scan to check if malware is causing the blue screen.
Investigate the alphanumeric error code via online resources to determine the cause and potential fixes.
Check for any recently installed drivers or system changes that might have led to the issue.
This question's topic:
CompTIA A+ 220-1102 /
Software Troubleshooting
SAVE $31