Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

An employee reports that their company-issued smartphone has started rebooting randomly throughout the day. As a first step in troubleshooting, which of the following actions should the IT support team initially consider to address the problem?

  • Replace the smartphone battery

  • Perform a factory reset

  • Update the operating system

  • Check for recent updates or new apps that may cause instability

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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