An employee reports receiving persistent security warnings while browsing, which advise running a security scan and provide a phone number for tech support. What is the most appropriate initial action?
Call the provided tech support number for assistance.
Manually update the browser to the latest version.
Conduct a malware scan using trusted security software.
The correct response is to conduct a malware scan using trusted security software. This is because the scenario describes typical behavior of scareware, which tries to mislead or frighten the user into taking unnecessary and potentially harmful actions, such as calling a fraudulent tech support number or downloading malicious software. Updating the browser or running system updates, while generally good practice, does not directly address the immediate concern of potential scareware or malware already affecting the system.
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What is scareware and how does it work?
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Why is it important to use trusted security software for a malware scan?
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What should I do if I suspect I've been exposed to scareware?