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CompTIA A+ 220-1102 Practice Question

An employee receives an email that appears to be a legitimate request for sensitive information.

What should the employee do before responding to the email?

Forward the email to a colleague for their opinion
Reply to the email asking for more information
Contact the sender using a known method to verify the request
Ignore the email and do nothing

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Answer Description

Contact the sender using a known method to verify the request - This is correct. If an email requests sensitive information, the employee should verify the request's legitimacy by contacting the sender directly through a trusted method, such as a phone call or an official email address found in company records. This step helps confirm whether the email is genuine or a phishing attempt.

Reply to the email asking for more information - Replying to the email is not safe, as it could confirm the employee's email address to a potential attacker and might lead to further phishing attempts or malicious interactions.

Ignore the email and do nothing - Ignoring the email might leave a genuine request unaddressed or allow a phishing attempt to go unreported. It is better to verify the email's legitimacy.

Forward the email to a colleague for their opinion - While seeking a colleague's opinion might help, it does not ensure the email's legitimacy. Verification should be done directly with the sender using a trusted communication channel.

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CompTIA A+ 220-1102

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