An employee is unable to connect their previously used Bluetooth keyboard to their workstation, despite the keyboard being fully charged. The computer detects other Bluetooth devices without issues. What should be the first step to troubleshoot this problem?
Replace the Bluetooth adapter on the workstation.
Change the batteries in the Bluetooth keyboard.
Remove the keyboard from the list of paired devices and attempt to pair it again.
Removing previous Bluetooth pairings from the device may resolve conflict issues or bugs that are preventing a new device from connecting properly. This step is effective in cases where the device can connect to other Bluetooth hardware, suggesting the Bluetooth adapter on the computer is functioning correctly but may have issues with specific device pairings.
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Why should I remove the keyboard from the list of paired devices?
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What other troubleshooting steps should I consider if removing the keyboard doesn't work?
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What could cause a Bluetooth device to fail to connect even if other devices work?