An employee has reported that their company-issued smartphone is experiencing unexpected application behaviors and sluggish response times. Upon inspection, you notice several unauthorized apps installed. What is the most likely explanation for these symptoms?
The battery needs replacement.
The device has been rooted or jailbroken.
The device is connected to a slow network.
There is an OS compatibility issue with installed apps.
Root access or jailbreaking a device allows the installation of unauthorized applications, often leading to increased security risks and performance issues. This practice can result in unauthorized changes to the system settings, increased exposure to malicious software, and can also interfere with the device's normal operations, explaining the unexpected application behaviors and sluggish performance. The other options, while possible, are less directly related to the presence of unauthorized apps and the specific symptoms described.
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What does it mean for a device to be rooted or jailbroken?
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How do unauthorized apps affect device performance?
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How can you identify if a smartphone has been rooted or jailbroken?
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CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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