After upgrading a Windows 10 laptop to Windows 11, a user notices that opening or switching among everyday productivity apps now takes nearly a minute. Task Manager shows the CPU frequently at 95 percent and memory usage at 7.5 GB of the installed 8 GB. Hardware diagnostics report no faults. Which action should the technician take NEXT to improve performance?
Disable the antivirus suite to see if it is causing the slowdown.
Perform a clean installation of the operating system.
Run the System File Checker (sfc /scannow) to repair possible OS corruption.
Install additional RAM or otherwise increase available system resources.
With both CPU and memory nearly saturated during normal use, the most direct remedy-called out in CompTIA's troubleshooting list as "add resources"-is to install additional RAM (or otherwise increase available resources). This should be attempted before more disruptive steps such as reinstalling Windows, disabling security software, or running file-repair utilities, which address different root causes.
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CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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