CompTIA A+ 220-1102 (V14) Practice Question

After upgrading a Windows 10 laptop to Windows 11, a user notices that opening or switching among everyday productivity apps now takes nearly a minute. Task Manager shows the CPU frequently at 95 percent and memory usage at 7.5 GB of the installed 8 GB. Hardware diagnostics report no faults. Which action should the technician take NEXT to improve performance?

  • Perform a clean installation of the operating system.

  • Disable the antivirus suite to see if it is causing the slowdown.

  • Run the System File Checker (sfc /scannow) to repair possible OS corruption.

  • Install additional RAM or otherwise increase available system resources.

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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