After replacing the power supply in a desktop PC, a technician powers the system on. POST completes, but a black screen displays the message "Operating system not found," and the boot process halts. Which of the following is the MOST likely cause of this symptom?
The print spooler service is disabled.
A recently installed video driver is incompatible with the GPU.
The SATA or NVMe drive that holds Windows is not detected because the data cable is loose or the drive has failed.
The error appears before Windows starts, so the system has not yet loaded user profiles, drivers, or services. It usually means the BIOS/UEFI cannot locate a bootable operating-system partition. A loose or failed hard drive (or SSD) prevents the firmware from detecting the system drive, triggering the message. Corrupt user profiles, disabled services, or incompatible video drivers occur only after Windows loads and therefore would not generate this pre-boot error.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is POST in a computer boot process?
Open an interactive chat with Bash
What is BIOS/UEFI and its role in a PC?
Open an interactive chat with Bash
How can I troubleshoot a loose or failed SATA/NVMe drive?
Open an interactive chat with Bash
CompTIA A+ 220-1102 (V14)
Software Troubleshooting
Your Score:
Report Issue
Bash, the Crucial Exams Chat Bot
AI Bot
Loading...
Loading...
Loading...
Pass with Confidence.
IT & Cybersecurity Package
You have hit the limits of our free tier, become a Premium Member today for unlimited access.
Military, Healthcare worker, Gov. employee or Teacher? See if you qualify for a Community Discount.
Monthly
$19.99
$19.99/mo
Billed monthly, Cancel any time.
3 Month Pass
$44.99
$14.99/mo
One time purchase of $44.99, Does not auto-renew.
MOST POPULAR
Annual Pass
$119.99
$9.99/mo
One time purchase of $119.99, Does not auto-renew.
BEST DEAL
Lifetime Pass
$189.99
One time purchase, Good for life.
What You Get
All IT & Cybersecurity Package plans include the following perks and exams .