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Free CompTIA A+ 220-1102 Practice Question

After receiving a call from a user stating that their application is 'not working', which of the following is the MOST effective open-ended question to initially ask in order to gain a better understanding of the problem?

  • What specific issues are you experiencing with the application?

  • Have you tried reinstalling the application?

  • When did you last update the application?

  • Are you connected to the internet, and is your network stable?

  • Do you receive an error message when you try to launch the application?

  • Does the application freeze or crash at startup?

This question is for objective:
Operational Procedures
Your Score:
Operational Procedures
Security
Software Troubleshooting
Operating Systems