A Windows 10 system repeatedly shows a blue screen error and then reboots. Standard troubleshooting steps-including driver updates, malware scans, and System File Checker-have not resolved the problem. The user urgently needs the computer working again but cannot afford to lose any personal files or installed applications. Which action should the technician take next to repair the OS while keeping the user's data intact?
Uninstall and reinstall the application thought to cause the crash.
Back up the data and perform a clean install of Windows.
Perform an in-place Windows repair installation.
Use System Restore to revert to an earlier restore point.
Performing an in-place repair (also called a repair-upgrade) reinstall of Windows 10 replaces all protected operating-system files and refreshes the registry while keeping personal files, applications, and most settings. This often eliminates persistent BSODs caused by system-file corruption.
A clean installation would erase the drive and all user data.
System Restore does not touch personal files, but it relies on restore points that may not exist and is less thorough at repairing corrupted core files.
Reinstalling one suspected application will not fix system-wide instability.
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