Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

A Windows 10 system repeatedly shows a blue screen error and then reboots. Standard troubleshooting steps-including driver updates, malware scans, and System File Checker-have not resolved the problem. The user urgently needs the computer working again but cannot afford to lose any personal files or installed applications. Which action should the technician take next to repair the OS while keeping the user's data intact?

  • Perform an in-place Windows repair installation.

  • Uninstall and reinstall the application thought to cause the crash.

  • Back up the data and perform a clean install of Windows.

  • Use System Restore to revert to an earlier restore point.

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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