A user with a Windows 10 laptop has asked the IT Department to upgrade her device to Windows 11 Pro. Which of the following tasks should a technician perform FIRST?
Back up the user's data to an external drive.
Purchase a valid Windows 11 Pro license key.
Run the Windows Update utility.
Verify the laptop meets the hardware requirements for Windows 11.
Before attempting any OS upgrade, the first step is to verify that the hardware meets the minimum system requirements for the new OS. Windows 11 has strict hardware requirements, such as specific CPU models and the need for TPM 2.0, that many older Windows 10 machines do not meet. While purchasing a license and backing up data are often necessary steps in an upgrade process, they should only be performed after confirming the hardware is compatible. Therefore, verifying the system requirements is the correct initial action.
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