A user's workstation is behaving erratically and showing pop-up ads despite having an ad-blocker installed. Which of the following tools would be the BEST initial response to diagnose and potentially remediate the issue?
OS reinstallation
Recovery mode
Software firewall
Anti-malware software
An anti-malware software is specifically designed to detect and remove malicious software, such as spyware that can generate pop-up ads. Running this software would be the best first step in diagnosing and possibly fixing the issue without more intrusive and exhaustive methods, like an OS reinstallation, which might not be necessary if the problem is just caused by malware.
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