Crucial Exams

CompTIA A+ 220-1102 Practice Question

A user's Windows 10 computer is experiencing a recurring problem where the screen turns blue, displays an error message, and then restarts. The technician has tried various troubleshooting steps but the issue persists. The user needs access to their data quickly and wants to avoid losing any files. What should the technician do to address this problem while preserving the user's data?

  • Advise the user to perform a clean install of Windows.

  • Attempt a system restore to a point before the issue began.

  • Perform a Windows Repair installation.

  • Reinstall the application suspected to be causing the problem.

CompTIA A+ 220-1102
Software Troubleshooting
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