A user's Windows 10 computer is experiencing a recurring problem where the screen turns blue, displays an error message, and then restarts. The technician has tried various troubleshooting steps but the issue persists. The user needs access to their data quickly and wants to avoid losing any files. What should the technician do to address this problem while preserving the user's data?
Reinstall the application suspected to be causing the problem.
Advise the user to perform a clean install of Windows.
Attempt a system restore to a point before the issue began.
The Windows Repair feature attempts to fix system files without impacting user data, making it the ideal choice for a quick resolution while preserving data. While a system restore might resolve the issue, it could potentially roll back important user data if a recent restore point is unavailable. A clean install would erase all data, making it less ideal. Reinstalling the suspected faulty application might work, but the question states all other troubleshooting steps have been exhausted, implying the issue is more widespread.
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