A user reports their workstation is randomly shutting down and the issue is intermittent, occurring about once or twice a week. The user also mentions that the workstation feels unusually warm to the touch. As a technician, what is the most effective way to describe this problem in a ticketing system?
Intermittent, random shutdowns with reports of the workstation overheating; occurs weekly.
Computer stops working sometimes.
User is complaining about computer performance issues.
Possible power supply issues, as indicated by user.
The correct description provides a clear and concise summary of the issue that includes all symptoms reported by the user. Identifying the issue as 'intermittent' alerts support staff to the unpredictability of the fault, while mentioning the 'unusually warm' condition of the workstation addresses a potential overheating problem, which could be related to the random shutdowns. Detailed descriptions like this are essential for troubleshooting and can help in recognizing patterns or common issues that may not be immediately apparent.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What does 'intermittent' mean in this context?
Open an interactive chat with Bash
Why is overheating a potential cause of shutdowns?
Open an interactive chat with Bash
What should a technician check related to power supply issues?