Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

A user reports their smartphone is unable to connect to a previously working corporate Wi-Fi network. Other users with identical smartphones in the same area are not experiencing any issues. The user has already tried toggling their Wi-Fi off and on without success. Which of the following is the MOST appropriate next step to resolve the issue?

  • Replace the smartphone's internal Wi-Fi antenna.

  • Perform a factory reset of the smartphone.

  • Reboot the company's wireless access point.

  • Instruct the user to 'forget' the Wi-Fi network and reconnect.

CompTIA A+ 220-1102 (V14)
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