Free CompTIA A+ 220-1102 Practice Question
A user reports their computer crashed and displayed a screen with a blue background and white text before restarting. After rebooting, the user experiences the same issue when launching a specific application. As a technician, what should be your first step in troubleshooting this recurring BSOD?
Run a disk cleanup to free up space on the user's hard drive.
Perform a system restore to a point before the problem started happening.
Check for and update the drivers related to the application.
Replace the RAM in the user's computer.
This question's topic:
CompTIA A+ 220-1102 /
Software Troubleshooting
SAVE $31