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Crucial Exams

CompTIA A+ 220-1102 Practice Question

A user reports their computer crashed and displayed a screen with a blue background and white text before restarting. After rebooting, the user experiences the same issue when launching a specific application. As a technician, what should be your first step in troubleshooting this recurring BSOD?

  • Run a disk cleanup to free up space on the user's hard drive.

  • Check for and update device drivers.

  • Perform a system restore to a point before the problem started happening.

  • Replace the RAM in the user's computer.

CompTIA A+ 220-1102
Software Troubleshooting
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