A user reports that they cannot access any websites on their computer. However, they confirm they can still access a shared network drive and print to the office's network printer. Which of the following is the MOST likely cause of this issue?
The user's account has incorrect permissions for the shared drive.
The connection to the internet is down.
The computer's firewall is blocking all network traffic.
The correct answer is that the connection to the internet is down. The user can still access local resources, such as a shared network drive and a local printer, which indicates the Local Area Network (LAN) is functioning correctly. The inability to access websites points to a problem with the Wide Area Network (WAN) connection, which is provided by the Internet Service Provider (ISP). A faulty network cable would prevent both local and internet access. Incorrect user permissions would typically restrict access to specific resources, not the entire internet. The scenario states the user can print, so the printer is not offline.
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What is a LAN, and how does it work?
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What types of resources can be accessed on a local network?
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What are the implications of losing internet access while still having LAN connectivity?