Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

A user reports that their Windows desktop application, which has been operating correctly for months, has suddenly stopped working. Upon launching the application, it fails to start, and an error message indicates that a required service is not running. As a technician, you have verified that all application dependencies are satisfied and the program is up to date. What is the BEST next step to resolve this issue?

  • Perform a system file check (sfc /scannow) to look for and repair any corrupted system files.

  • Open the Services console, find the service that the application depends on, and start the service if it is not running.

  • Run a full system update to ensure all components of Windows are at their latest versions.

  • Check the event log for errors and look for any coinciding application or system errors.

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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