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Free CompTIA A+ 220-1102 Practice Question

A user reports that their Windows 10 workstation has been undergoing frequent, unexpected shutdowns over the past week. They haven't installed new software recently, and the interruptions typically occur when running routine tasks that are not resource-intensive. As a technician, what would be your first troubleshooting step to address this situation?

  • Update the BIOS/UEFI firmware, as outdated firmware can cause instability and frequent shutdowns.

  • Perform a System File Check (SFC) to identify and repair any corrupted system files that could be causing the system to shut down unexpectedly.

  • Run an in-depth virus scan, as malware can cause a system to shutdown randomly to avoid detection.

  • Open the computer case and inspect the fans and heatsinks for dust buildup or failure to ensure they are functioning correctly to prevent overheating.

This question is for objective:
Software Troubleshooting
Your Score:
Software Troubleshooting
Operating Systems
Operational Procedures