Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

A user reports that their smartphone suddenly shows No Wi-Fi networks found and cannot connect at all. To avoid unnecessary work, which initial action should a technician take first when beginning to troubleshoot this symptom?

  • Check that Wi-Fi is enabled and Airplane mode is disabled.

  • Restart the smartphone to clear any temporary faults.

  • Replace the phone's battery to eliminate power-related issues.

  • Perform a factory reset and restore the device from backup.

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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