A user reports that their smartphone is experiencing sluggish performance and an increase in pop-up ads, especially after downloading a new game from a third-party application store. Which of the following actions should the technician take FIRST to best resolve the user's issue?
Perform a factory reset on the device
Install another antivirus application from the same third-party store
The correct action is to uninstall the recently installed game, as it is likely the source of the issue. Since the game was downloaded from a third-party store rather than the official application store, there is a higher risk of it being a bootleg or malicious application. Such applications can cause unwanted ads, degrade performance, and potentially compromise the user's personal data. While performing a factory reset or updating the OS might also resolve issues, they are more time-consuming and might not directly address the root problem caused by the third-party application. It is best practice to address the most likely cause first before proceeding to more drastic measures.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What risks are associated with downloading apps from third-party application stores?
Open an interactive chat with Bash
How can I identify if an app is causing performance issues on my device?
Open an interactive chat with Bash
What is the best practice for securing a smartphone against malicious apps?
Open an interactive chat with Bash
CompTIA A+ 220-1102 (V14)
Software Troubleshooting
Your Score:
Report Issue
Bash, the Crucial Exams Chat Bot
AI Bot
Loading...
Loading...
Loading...
Pass with Confidence.
IT & Cybersecurity Package
You have hit the limits of our free tier, become a Premium Member today for unlimited access.
Military, Healthcare worker, Gov. employee or Teacher? See if you qualify for a Community Discount.
Monthly
$19.99
$19.99/mo
Billed monthly, Cancel any time.
3 Month Pass
$44.99
$14.99/mo
One time purchase of $44.99, Does not auto-renew.
MOST POPULAR
Annual Pass
$119.99
$9.99/mo
One time purchase of $119.99, Does not auto-renew.
BEST DEAL
Lifetime Pass
$189.99
One time purchase, Good for life.
What You Get
All IT & Cybersecurity Package plans include the following perks and exams .