CompTIA A+ 220-1102 Practice Question
A user reports that their smartphone is experiencing sluggish performance and an increase in pop-up ads, especially after downloading a new game from a third-party application store. Which of the following actions should the technician take FIRST to best resolve the user's issue?
Uninstall the recently installed game
Install another antivirus application from the same third-party store
Update the device operating system
Perform a factory reset on the device