Free CompTIA A+ 220-1102 Practice Question

A user reports that their smartphone is experiencing sluggish performance and an increase in pop-up ads, especially after downloading a new game from a third-party application store. Which of the following actions should the technician take FIRST to best resolve the user's issue?

  • Update the device operating system

  • Install another antivirus application from the same third-party store

  • Uninstall the recently installed game

  • Perform a factory reset on the device

This question's topic:
CompTIA A+ 220-1102 / 
Software Troubleshooting
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