CompTIA A+ 220-1102 Practice Question
A user reports that their smartphone is experiencing sluggish performance and an increase in pop-up ads, especially after downloading a new game from a third-party application store. Which of the following actions should the technician take FIRST to best resolve the user's issue?
Uninstall the recently installed game
Update the device operating system
Perform a factory reset on the device
Install another antivirus application from the same third-party store