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Free CompTIA A+ 220-1102 Practice Question

A user reports that their smartphone is experiencing sluggish performance and an increase in pop-up ads, especially after downloading a new game from a third-party application store. Which of the following actions should the technician take FIRST to best resolve the user's issue?

  • Uninstall the recently installed game

  • Perform a factory reset on the device

  • Install another antivirus application from the same third-party store

  • Update the device operating system

This question is for objective:
Software Troubleshooting
Your Score:
Software Troubleshooting
Operating Systems
Security
Operational Procedures