CompTIA A+ 220-1102 Practice Question

A user reports that their smartphone is experiencing sluggish performance and an increase in pop-up ads, especially after downloading a new game from a third-party application store. Which of the following actions should the technician take FIRST to best resolve the user's issue?

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    Uninstall the recently installed game

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    Update the device operating system

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    Perform a factory reset on the device

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    Install another antivirus application from the same third-party store

CompTIA A+ 220-1102
Software Troubleshooting
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