A user reports that their smartphone battery is draining much more quickly than normal, the device is overheating, and there are unfamiliar applications installed. The user admits to recently downloading an app from a third-party website. Which of the following is the MOST likely explanation for these issues?
The battery needs to be replaced due to normal wear and tear.
The device is in need of an OS update to fix the battery life bug.
The user has enabled developer mode, unintentionally causing these issues.
The device has probably been infected with malware from the third-party app installation.
The symptoms described are indicative of a malicious application being installed on the user's device, which can cause increased battery usage, overheating, and introduce unfamiliar applications. Third-party websites often lack the stringent security measures that official app stores have, making it easier to inadvertently download malware-ridden applications. The user's decision to download an app from such a source has likely led to these issues.
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What is malware and how does it affect devices?
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Why are third-party app sources more risky than official app stores?
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How can a user identify and remove malware from their smartphone?
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CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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