A user reports that their mobile device is unable to connect to a WiFi network that they have previously connected to without issues. The user has verified that the WiFi password is correct and that other devices can connect to the network. What is the most appropriate next step in troubleshooting this issue?
Forgetting the network and reconnecting is the most appropriate next step because it can resolve many common WiFi connectivity issues without requiring more advanced troubleshooting. This action removes the stored network settings and allows the device to reconnect as if it were connecting for the first time. Restarting the mobile device, while sometimes helpful, does not directly address the potential root cause of the issue, which could be related to the stored network settings. Updating the device's operating system or factory resetting the device are more advanced steps that should be considered if simpler troubleshooting steps do not resolve the issue.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why does forgetting a WiFi network help resolve connection issues?
Open an interactive chat with Bash
What are common reasons mobile devices fail to connect to WiFi networks?
Open an interactive chat with Bash
When should you consider advanced troubleshooting steps like a factory reset?
Open an interactive chat with Bash
CompTIA A+ 220-1102 (V14)
Software Troubleshooting
Your Score:
Report Issue
Bash, the Crucial Exams Chat Bot
AI Bot
Loading...
Loading...
Loading...
Pass with Confidence.
IT & Cybersecurity Package
You have hit the limits of our free tier, become a Premium Member today for unlimited access.
Military, Healthcare worker, Gov. employee or Teacher? See if you qualify for a Community Discount.
Monthly
$19.99
$19.99/mo
Billed monthly, Cancel any time.
3 Month Pass
$44.99
$14.99/mo
One time purchase of $44.99, Does not auto-renew.
MOST POPULAR
Annual Pass
$119.99
$9.99/mo
One time purchase of $119.99, Does not auto-renew.
BEST DEAL
Lifetime Pass
$189.99
One time purchase, Good for life.
What You Get
All IT & Cybersecurity Package plans include the following perks and exams .