A user reports that their laptop connects to the WiFi network but cannot access the internet.
What should you check first?
Disable the firewall software on the laptop
Restart the laptop to reset its network settings
Check the router and internet connection for issues
Verify if the user's laptop has the latest WiFi driver installed
Checking the router and internet connection for issues is essential because the issue could stem from a problem with the internet service or the router's configuration. If other devices are also unable to connect, the problem is likely with the router or internet connection rather than the user's laptop.
Other answers may address the laptop's connection but do not address potential network-wide issues.
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