A user reports that their computer frequently encounters a Blue Screen of Death (BSOD) when attempting to launch specific applications. Which of the following actions should be implemented FIRST to address this issue?
Reinstall the software
Update the BIOS
Restart the computer
Perform a system file check
A Blue Screen of Death (BSOD) indicates a critical failure at the operating system level, not just an application crash. Therefore, the most logical first step is to verify the integrity of the core OS files using the System File Checker (SFC) tool. This addresses the most likely cause of a system-level crash that occurs when an application is launched. While reinstalling the software could fix a corrupted application, it's less likely to be the root cause of a BSOD. A simple restart is unlikely to fix a recurring problem, and updating the BIOS is a more invasive step that should be attempted after software-based solutions have failed.
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