A user reports that their computer frequently encounters a Blue Screen of Death (BSOD) when attempting to launch specific applications. Which of the following actions should be implemented FIRST to address this issue?
Restart the computer
Reinstall the software
Update the BIOS
Perform a system file check
A Blue Screen of Death (BSOD) indicates a critical failure at the operating system level, not just an application crash. Therefore, the most logical first step is to verify the integrity of the core OS files using the System File Checker (SFC) tool. This addresses the most likely cause of a system-level crash that occurs when an application is launched. While reinstalling the software could fix a corrupted application, it's less likely to be the root cause of a BSOD. A simple restart is unlikely to fix a recurring problem, and updating the BIOS is a more invasive step that should be attempted after software-based solutions have failed.
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
All IT & Cybersecurity Package plans include the following perks and exams .
Our pricing is simple. Full access to all certifications and exams in each package, for one price.
As many practice tests for as many topics as you want.
Use study mode non-stop, no limits.
Access to our AI assistant, Bash, trained to help you pass your exam.
Track your scores over time in study mode and report cards.
See how you improve over time, and where you need to focus.
Access our store with even bigger discounts than before.
Unlimited access to all performance questions and be prepared for the real thing.
All IT & Cybersecurity Package plans include unlimited access to the following study materials.
Create an account or sign in to access our study materials.