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CompTIA A+ 220-1102 (V14) Practice Question

A user reports that their computer displays a blue screen error and restarts unexpectedly.

What is the most effective initial troubleshooting step to address the blue screen issue?

  • Run a full antivirus scan to check for malware

  • Reboot the computer to check if the problem persists

  • Reinstall the operating system

  • Uninstall the most recent software updates

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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