Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

A user reports that their computer crashed and displayed a blue screen with white text before restarting. After rebooting, the user experiences the same crash each time they launch a specific application. As a technician, what should be your first step in troubleshooting this recurring BSOD?

  • Perform a system restore to a point before the problem started happening.

  • Run a disk cleanup to free up space on the user's hard drive.

  • Check for and update device drivers.

  • Replace the RAM in the user's computer.

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
Your Score:
Settings & Objectives
Random Mixed
Questions are selected randomly from all chosen topics, with a preference for those you haven’t seen before. You may see several questions from the same objective or domain in a row.
Rotate by Objective
Questions cycle through each objective or domain in turn, helping you avoid long streaks of questions from the same area. You may see some repeat questions, but the distribution will be more balanced across topics.

Check or uncheck an objective to set which questions you will receive.

Wipe Score
Bash, the Crucial Exams Chat Bot
AI Bot