A user reports that a specific mobile application on their smartphone has become very slow and frequently freezes, while all other applications are working normally. Which of the following is the MOST appropriate first step to troubleshoot this issue?
Clearing an application's cache is often the first and least intrusive step to resolve performance issues specific to that app. The cache stores temporary files that can become corrupt or bloated over time, leading to slowness and freezing. While updating the OS, reinstalling the app, or performing a factory reset are valid troubleshooting steps for various issues, they are more time-consuming or drastic. For a problem isolated to a single application, clearing its cache should be attempted before resorting to these other measures.
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How does clearing app cache differ from deleting app data?