A user reports that a specific accounting application on their Windows PC crashes frequently. The technician has already rebooted the computer, but the application continues to crash. Which of the following is the MOST appropriate next step to resolve the issue?
The correct answer is to reinstall the application. Since rebooting the PC did not solve the problem, the issue is likely with the application's files or configuration, such as corrupted files or incorrect settings. Reinstalling the application replaces these files and restores default settings, which often resolves crashing issues. Rolling back Windows updates is a more drastic step and is less likely to be the cause of a single application's failure. Reimaging the OS is an excessive measure for a single application problem. Adding more RAM is unlikely to solve a single application crash unless the system was already showing widespread low memory warnings.
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