Crucial Exams

CompTIA A+ 220-1102 Practice Question

A user reports that a frequently used application on their Windows 10 desktop is crashing intermittently. Upon checking the system, you've confirmed that there is no shortage of system resources, and the application meets the minimum system requirements. You also observe that the application crashes without any error messages or warnings. What is the BEST first step to take in order to troubleshoot this issue?

  • Uninstall the application immediately and then reinstall the latest version.

  • Check for updates for the application and install any available patches.

  • Clear all the temporary files on the system using the disk cleanup utility.

  • Run a full virus scan to check for malware that might be causing the application to crash.

CompTIA A+ 220-1102
Software Troubleshooting
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