A user reports that a frequently used application on their Windows 10 desktop is crashing intermittently. Upon checking the system, you've confirmed that there is no shortage of system resources, and the application meets the minimum system requirements. You also observe that the application crashes without any error messages or warnings. What is the BEST first step to take in order to troubleshoot this issue?
Clear all the temporary files on the system using the disk cleanup utility.
Check for updates for the application and install any available patches.
Run a full virus scan to check for malware that might be causing the application to crash.
Uninstall the application immediately and then reinstall the latest version.
The best first step when faced with an application crashing intermittently without error messages is to check for updates to the application. Updates often contain bug fixes and improvements that can resolve crashing issues. Uninstalling the application without checking for updates might not resolve the underlying issue if it is related to a known bug that is already fixed in a newer version. Clearing temporary files is a good maintenance step, but it might not address application-specific crashes. Running a full virus scan is essential when there is a suspicion of malware, but without any indications of malware, it may not be the most efficient first step for this specific issue.
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Why are application updates important for troubleshooting crashes?
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What are some signs that an application might have a bug?
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What other troubleshooting steps could be taken if updates don't resolve the issue?