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Free CompTIA A+ 220-1102 Practice Question

A user reports experiencing an excessive number of pop-up ads that occur even when the browser is not open. This behavior is accompanied by sluggish system performance. As a technician, what is the FIRST step you should take to address this issue?

  • Reinstall the operating system.

  • Run a full system anti-malware scan with an updated anti-malware tool.

  • Clear the browser's cache and cookies.

  • Install a pop-up blocker extension on the user's web browser.

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Software Troubleshooting
Operating Systems
Security
Operational Procedures
CompTIA A+ 220-1102
  • Operating Systems
  • Security
  • Software Troubleshooting
    • This question is filed here
  • Operational Procedures