A user reports experiencing an excessive number of pop-up ads that occur even when the browser is not open. This behavior is accompanied by sluggish system performance. As a technician, what is the FIRST step you should take to address this issue?
Reinstall the operating system.
Run a full system anti-malware scan with an updated anti-malware tool.
Clear the browser's cache and cookies.
Install a pop-up blocker extension on the user's web browser.
Installing an ad blocker could be a step in mitigating the pop-up ads, but it would not address the underlying issue which is most likely caused by adware or malware on the system. Running a comprehensive anti-malware scan is the first step towards identifying and removing the malicious software causing the pop-ups and potentially the system's sluggish performance.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is adware and how does it affect my computer?
Open an interactive chat with Bash
What is the importance of running a full system anti-malware scan?
Open an interactive chat with Bash
Why should I avoid reinstalling the operating system as a first step?