Free CompTIA A+ 220-1102 Practice Question
A user reports experiencing an excessive number of pop-up ads that occur even when the browser is not open. This behavior is accompanied by sluggish system performance. As a technician, what is the FIRST step you should take to address this issue?
Install a pop-up blocker extension on the user's web browser.
Clear the browser's cache and cookies.
Run a full system anti-malware scan with an updated anti-malware tool.
Reinstall the operating system.
This question's topic:
CompTIA A+ 220-1102 /
Software Troubleshooting
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