A user is experiencing intermittent system errors and instability after a recent software update. Before performing more invasive troubleshooting steps, which action is advisable to potentially resolve these issues?
Use disk cleanup to remove temporary files that may be causing the problem.
Reformat the drive and reinstall the operating system.
End tasks in Task Manager that are not responding.
Perform a system restore to a point before the update was installed.
Performing a system restore uses restore points to return the system to a previous state where it was functioning correctly. This is an effective troubleshooting step when new software installations or updates cause instability. A disk cleanup does not address software issues created by new updates or installations, while ending tasks would not resolve problems arising from a software update. Reformatting the drive is a very invasive procedure that should be the last resort, as it completely erases the system's data.
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What is a system restore point?
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Why is reformatting the drive not an ideal first step for troubleshooting?
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How does disk cleanup differ from a system restore?
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CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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