Free CompTIA A+ 220-1102 Practice Question

A user is complaining they are getting frequent pop-up windows while browsing the web. You have already verified there is an anti-virus software installed and that no viruses were found. How should you proceed?

  • Reformat the PC

  • Reset the user's profile in Active Directory

  • Rerun the anti-virus software in safe mode

  • Check installed browser extensions and plugins for the cause of the popups

This question's topic:
CompTIA A+ 220-1102 / 
Software Troubleshooting
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