CompTIA A+ 220-1102 Practice Question
A user is complaining they are getting frequent pop-up windows while browsing the web. You have already verified there is an anti-virus software installed and that no viruses were found. How should you proceed?
Check installed browser extensions and plugins for the cause of the popups
Reset the user's profile in Active Directory
Reformat the PC
Rerun the anti-virus software in safe mode