Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

A user in your office reports that their new laptop will not connect to the WiFi. The user has confirmed that the Wi-Fi icon in the system tray is not visible. Their own laptop is working as expected. As part of your initial troubleshooting steps, what should you do first to restore the connection?

  • Replace the network cable to ensure a wired connection to the laptop could be established.

  • Check the wireless adapter status in the Network Connections folder to ensure it is enabled.

  • Restart the router to reset the Internet connection for all connected devices.

  • Move the laptop closer to the wireless access point to improve signal reception.

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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