Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

A user has contacted the Desktop Support Help Desk where you work and has complained their user profile takes a very long time to load on a Windows system. They have complained about this issue many times and no previous attempts by technicians have been able to resolve it. The user's laptop has been replaced twice already with no improvement. What is the best option given the situation?

  • Check Active Directory for a sleep condition

  • Rebuild the Windows Profile

  • Reformat the Laptop

  • Reboot the Laptop or Desktop

CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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