A user has called the help desk you work at and said they are getting an "all blue screen that says their computer has an issue" a few times a day. Rebooting the PC temporarily fixes it. What should you do next?
Run bootfix.msc on next startup
Ask for the error message at the bottom of the screen
The screen described is the Blue Screen of Death (BSOD). When Windows PCs encounter an unrecoverable error it will show the all blue screen with an error code like HAL_INITIALIZED_FAILED. This error code is your source for finding the underlying issue and identifying the best fix.
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What is the Blue Screen of Death (BSOD)?
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What types of information can I find in the error message on a BSOD?
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Why is it important to collect error information before troubleshooting?