A user has called the help desk you work at and said they are getting an "all blue screen that says their computer has an issue" a few times a day. Rebooting the PC temporarily fixes it. What should you do next?
Ask for the error message at the bottom of the screen
Use Safe Mode from now on
Run bootfix.msc on next startup
Reinstall the corrupted Windows OS
Correct Incorrect Unanswered
Answer Description
The screen described is the Blue Screen of Death (BSOD). When Windows PCs encounter an unrecoverable error it will show the all blue screen with an error code like HAL_INITIALIZED_FAILED. This error code is your source for finding the underlying issue and identifying the best fix.
Wikipedia
The Blue Screen of Death (BSoD), Blue screen error, Blue Screen, fatal error, or bugcheck, and officially known as a Stop error, is a critical error screen displayed by the Microsoft Windows and ReactOS operating systems in the event of a fatal system error.
The Blue Screen of Death indicates a system crash, in which the operating system has reached a critical condition where it can no longer operate safely. Possible issues include hardware failure, an issue with or without a device driver, or unexpected termination of a crucial process or thread.
Blue_screen_of_death - Wikipedia, the free encyclopedia 