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Free CompTIA A+ 220-1102 Practice Question

A user complains that a newly installed video editing software is frequently crashing and causing the computer system to operate sluggishly. When troubleshooting this software issue, what is the BEST starting point to ensure the system is suitable for this application?

  • Compare the system specifications to the software's published minimum requirements.

  • Perform a BIOS update to ensure the latest firmware is installed.

  • Check if the hard drive is running out of space, possibly causing the application to crash.

  • Upgrade the RAM to prevent the software from crashing.

  • Run a full system scan to check for malware that could be affecting the software's performance.

  • Restart the computer to see if the performance improves after each restart.

This question's topic:
CompTIA A+ 220-1102 / 
Software Troubleshooting
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