A technician needs to remotely access and control a user's desktop to troubleshoot an application issue. Which of the following protocols allows for graphical remote control and is platform-independent?
RDP
FTP
SSH
VNC
Virtual Network Computing (VNC) is the correct answer because it is a graphical desktop-sharing system that uses the Remote Frame Buffer (RFB) protocol to remotely control another computer. It's platform-independent, meaning it can work across different operating systems, making it versatile for cross-platform support.
RDP (Remote Desktop Protocol) is specific to Windows systems and isn't platform-independent. SSH (Secure Shell) is primarily for command-line access and doesn't provide graphical interface control by default. FTP (File Transfer Protocol) is used for transferring files, not for remote desktop control.
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