A technician needs to reimage a system that is failing to boot properly. The system has important data that needs to be preserved. Which of the following steps should the technician take FIRST to ensure both the reimaging process and data preservation?
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Replace the system's hard drive with a new one.
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Run a disk defragmentation on the primary drive.
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Perform a clean installation of the operating system.
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Boot the system using a live OS and back up the data to an external drive.
The correct step is to boot the system using a live operating system and then back up the data to an external drive. This approach ensures that all critical data is secured before reimaging, preventing data loss where possible.
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What is a live operating system?
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Why is backing up data important before reimaging?
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What should I consider when choosing an external drive for backup?