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Free CompTIA A+ 220-1102 Practice Question

A technician needs to provide real-time, on-screen assistance to a remote user who has a limited technical background. Which remote access technology should they use to allow the user to visually follow along while the technician performs troubleshooting steps on the user's device?

  • Remote Desktop Protocol (RDP)

  • Secure Shell (SSH)

  • Virtual Private Network (VPN)

  • Remote Monitoring and Management (RMM)

This question is for objective:
Operational Procedures
Your Score:
Operational Procedures
Operating Systems
Security
Software Troubleshooting