A technician needs to provide assistance to a remote client who is not very technologically savvy. The client requires a software installation and some configuration changes. Which remote access technology would BEST suit this scenario, ensuring ease of use for the client and allowing the technician to perform the necessary tasks?
Using Microsoft Remote Assistance (MSRA), the technician can request to control the client's computer with the client's permission and demonstrate the proper installation and configuration process. The client will only need to accept the invitation, making it straightforward for users without extensive technical knowledge. Other options, like VPNs and SSH, require more client involvement and knowledge, and are therefore not the best fit for this scenario.
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What is Microsoft Remote Assistance and how does it work?
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Why are VPNs and SSH less suitable for non-technical clients?
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