A technician is troubleshooting a customer's smartphone that has no Internet connectivity. The technician has already confirmed the customer's cellular data plan is active and has sufficient data. What troubleshooting step should the technician take next?
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Check for service outages in the area
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Verify the cellular network is turned on and active
The technician should make sure that the cellular network is turned on and active. If the cellular network is disabled or inactive the phone will not be able to connect to the internet. It is important to ensure the cellular network is working correctly. Turning on Airplane mode will turn off all cellular and network connectivity, while restarting the phone will not impact network functionality. Checking for service outages will not address if the cellular data is turned on.
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What does it mean for the cellular network to be turned on and active?
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How can a user check if there are service outages in their area?
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What is Airplane mode and how does it affect connectivity?