A technician is troubleshooting a customer's smartphone that has no Internet connectivity. The technician has already confirmed the customer's cellular data plan is active and has sufficient data. What troubleshooting step should the technician take next?
Restart the phone
Turn on Airplane mode, then turn it off
Verify the cellular network is turned on and active
The most logical next step is to verify that the cellular network setting is enabled on the device. Even with an active data plan, the phone cannot connect to the internet if the mobile data option is turned off. Toggling Airplane mode and restarting the phone are also valid troubleshooting steps, but checking the primary setting first is a more direct and faster approach. Checking for a service outage is also a valid step, but it's more efficient to rule out device-specific settings before investigating external, area-wide problems.
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What does it mean for the cellular network to be turned on and active?
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How can a user check if there are service outages in their area?
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What is Airplane mode and how does it affect connectivity?