Crucial Exams

CompTIA A+ 220-1102 Practice Question

A technician is troubleshooting a customer's smartphone that has no Internet connectivity. The technician has already confirmed the customer's cellular data plan is active and has sufficient data. What troubleshooting step should the technician take next?

  • Restart the phone

  • Verify the cellular network is turned on and active

  • Check for service outages in the area

  • Turn on Airplane mode, then turn it off

CompTIA A+ 220-1102
Software Troubleshooting
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