A technician is tasked with performing a critical software update on a company's primary file server during a scheduled maintenance window. According to change management best practices, which of the following documents is most essential for minimizing downtime if the update fails and causes system instability?
A rollback plan is a critical document in change management that outlines the exact steps needed to revert a system to its last known stable state. This plan is essential for quickly recovering from a failed change, thereby minimizing operational disruption and downtime. A network topology diagram illustrates the network's layout, an Acceptable Use Policy (AUP) sets rules for users, and an incident report is created to document an issue after it has occurred; none of these are used to revert a failed update.
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