A technician is preparing to install a major software update on a user's Windows computer. The technician wants to ensure the system can be easily reverted to its current state if the update causes instability. Which of the following is the BEST action to take before starting the update process?
Enable System Restore, if it is not already enabled, and create a new restore point.
Delete all system temporary files to clean up any remnants from the update.
Defragment the hard disk to ensure optimal performance following the update.
Run a full system antivirus scan to ensure the integrity of the update.
Creating a restore point before a major system change, such as a significant software update, is a critical best practice. This action captures the current state of essential system files and the Windows Registry, but not personal files. If the update leads to problems, the OS can be reverted to this specific point. Defragmenting the hard disk, clearing temporary files, and running an antivirus scan are all reasonable maintenance tasks, but they do not create a recovery snapshot of the system's configuration.
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What is a system restore point, and how does it work?
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CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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